What is Citrix ShareFile?

Citrix is an American technology company that has been in the market since 1989. Citrix offers 20 different services and softwares, which range from VPN and analytics to virtual data rooms. Citrix services and products are used by more than 400,000 organizations in over 100 countries.

Citrix’s virtual data room is called ShareFile. The ShareFile data room helps small and medium businesses share documents with their clients and partners by allowing admins to create secure document portals and grant different levels of access permissions. ShareFile also offers its clients the ability to permanently store documents, on the cloud or in physical premises.

ShareFile features

The main features of the ShareFile virtual data room fall into two categories: document sharing features and collaboration features. Document sharing tools allow admins to securely share documents with other users. They include:

  • granular permissions — admins can grant different access permissions to users and groups, down to folder level
  • dynamic watermarking — admins can add an indelible watermark to documents, customizing them with each user’s name and details, which ensures no user will share document photos or print screens 
  • click trails — admins keep in control of users’ activities by knowing exactly who is interacting with which documents, when and how
  • advanced analytics and reporting — admins can compare users’ activities and decide which people are more interested in the deal and deserve more attention

Collaboration tools allow users to communicate among themselves on joint projects, on the basis of shared documents. These features are: 

  • feedback — users can ask for and make comments on shared documents
  • approvals — users can request and grant approvals of documents in the data room
  • signatures — users can ask for signatures and sign documents

Citrix ShareFile pricing

ShareFile prices vary according to the plan the client chooses. There are four available Citrix ShareFile pricing plans, all of which include:

  • permissions for five employee users
  • 10% discount on annual payment over monthly payment
  • permissions for unlimited client users
  • custom branding
  • mobile applications
  • two-factor authentication

For all plans, the minimum use is three months. Here are the main characteristics of each plan offered by the Citrix VDR: 

Standard Plan

  • cost: US$ 55 per month
  • features: storing, syncing and sharing
  • additional users: US$ 9.90 per user
  • storage: unlimited

Advanced Plan

  • cost: US$ 85 per month
  • features: all those included in the Standard plan, plus Outlook and Gmail plugins, Office 365 co-editing, advanced collaboration features and advanced security features
  • additional users: US$ 17 per user
  • storage: unlimited

Premium Plan

  • cost: US$ 135 per month
  • features: all those included in the Advanced plan, plus esignatures and custom workflows
  • additional users: US$ 27 per user
  • storage: unlimited

Virtual Data Room Plan

  • cost: US$ 375 per month
  • storage: 5GB
  • features: the Virtual Data Room plan offers advanced features for securely sharing and controlling data, like dynamic watermarking, view-only permissions, and click trails. However, it does not offer the advanced collaboration features found in the Advanced and Premium plans, and it is online only. Esignatures are available at an additional cost.

It’s important to note that the plans offered by the Citrix virtual data room can be customized with industry-specific features according to the client’s needs. 

Citrix ShareFile free trial

Citrix does offer a free trial of the ShareFile VDR. Prospective buyers can try the software for a 30-day period, during which they will have, among others:

  • phone and email support
  • unlimited storage
  • up to 5 employee accounts
  • the ability to use the custom branding feature

Citrix also offers a one-on-one demo of ShareFile, during which the prospective buyer can ask questions about the software and learn what features set it apart from other VDRs.

Citrix support and deployment

There’s a chat on the Citrix ShareFile website, where potential buyers can ask quick questions about the software. The responder is initially a bot, but if the user types in that they want to chat with a human, they will be redirected to a support agent. Live chat is available from 8am to 8pm EST. The user must enter their name and email address to start the live chat.

ShareFile customers can request help through the website or via phone call.

The ShareFile website also offers a series of onboarding videos and user guides, as well as an online forum where users can share their experiences and get help from other users and from support agents.

ShareFile works on desktop, tablets, and mobiles. ShareFile mobile apps work on iOS, Windows, BlackBerry and Android devices.